Tusla - Ireland's Child & Family Agency
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Twitter Policy

Who we are  

@tusla is the official national Twitter account of Tusla - the Child and Family Agency, Ireland. It is managed by Tusla’s Communications team. You can see our profile and our tweets at www.twitter.com/tusla.

Our national account is supported by 6 regional accounts, developed to communicate local content:


We have developed our national and regional Twitter accounts specifically to communicate news, stories and reports from Tusla the Child and Family Agency.  If you follow us, you can expect tweets covering some or all of the following:

  • News, stories, and reports from Tusla
  • Information on conferences, events and meetings relevant to the sector
  • Practical information on services available from Tusla
  • Status updates during emergencies

RTs ≠ Endorsement

Retweets of content does not mean that Tusla endorses the tweet.  Tusla will retweet tweets from other accounts from time to time, but this should not be considered an endorsement of the content or the account.  We will RT if we think our followers may find the information of interest or relevant to childcare, families, or service topics.

Who We Follow

If you follow us, we will not automatically follow you back. It is possible to send us Direct Messages without the need for us to follow each other.

@Replies and Direct Messages

We welcome feedback from our followers and will try to respond to as many as possible, but regret that we cannot reply to all comments and queries. Our replies to tweets will often refer you to the relevant child and family service or local area office to service your query.

Full lists are available on our website: www.tusla.ie/get-in-touch

Our Twitter policy:

Contacts:
  • Please note that we are not authorised to respond to queries relating to individual cases.  This Twitter account is managed by the Comms Team.  Individual cases are handled by Social Workers who are much more qualified and experienced than us.
  • We are unable to receive child protection concerns. All concerns should be reported to the local duty social work team. This is to facilitate an appropriate and timely response.
  • To report a child protection and welfare concern, please refer to www.tusla.ie/children-first/report-a-concern/
  • If you can’t contact a social work team, or if it’s out of hours, contact An Garda Siochana.
Content:
  • Data Protection - Please do not include personal/private information in your tweets or direct messages to us, as it is against the law to identify children in care. This is for the protection of the children and families we work with.
  • Politics - Our purpose is to improve well being and outcomes for children. We do not dictate or discuss Government policy.  Our role is to implement policy and improve the outcomes for families and children in Ireland.
  • Please give regard to these guidelines and we can all look forward to many conversations in the future.

All comments are welcome, but if we find that the guidelines are being infringed, or that our team is being subjected to inappropriate language, we will intervene as necessary.

Availability:
  • We check Twitter several times a day, Monday - Friday, but sometimes due to workflow and staff resources, we may not see a tweet for several hours. For this reason, we ask that you don’t use Twitter for any urgent queries about our services.  Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime
  • Social workers provide frontline services to children and families. You can find your local area office here.
  • Any concern or query in relation to childcare services out of office hours should be referred to the Gardai immediately.
  • If you have a media query, please email comms@tusla.ie or call the Comms Team on +353 (0) 87 634 8373.
  • If you have a complaint, there are several ways of contacting us.  View the full list and select your best option here.
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