Tusla - An Ghníomhaireacht um Leanaí agus an Teaghlach - Child and Family Agency
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Feedback and Complaints

If you have a concern about the welfare or protection of a young person or child you should contact your local social work office, please click here for more information. If you are a young person or child in immediate danger or you feel there is a young person or child in immediate danger, please phone 999 to contact An Garda Síochana

A complaint is when someone tells us they are dissatisfied about something we have done or failed to do. If you have a complaint or would like to provide feedback to Tusla, please select the relevant service/option below:

Crèche’s, Pre-School and Early Years Service providers

  • I have a complaint, concern or feedback about a Créche or another Early Year’s Service Provider  | here or E-mail feedback.concerns@tusla.ie
  • I am a Service Provider, and I want to submit a complaint or feedback following a mandated Tusla Regulatory Inspection of my workplace here or e-mail feedback.concerns@tusla.ie
 

Birth Information and Tracing

  • I want to request my records through a Birth Information and Tracing Application | here
  • I want to request an update, appeal or review following the submission or outcome my application  here or e-mail birthinfo@tusla.ie
  • I want to make a complaint about the outcome of my Birth Information and Tracing Application externally | here
 

Data Protection

  • I want to report a Data Breach or have a submission or query relating to General Data Protection Regulation (GDPR) |  here
  • I want to request an update, appeal or review following the submission or outcome of a GDPR related request here | or e-mail datacontroller@tusla.ie
  • I want to make a complaint following the outcome of a GDPR related request or process externally | here.

Freedom of Information 

  • I want to request records pertaining my personal information from Tusla using a Freedom of Information Application (FOI) | here
  • I want to request an update, appeal or review of my FOI application | here or e-mail corporatefoi@tusla.ie
  • I want to make a complaint following the outcome of my Freedom of Information request externally |  here
 

Child Safeguarding

  • I have a complaint about another organisation or business I feel is not meeting it’s responsibilities to Child Safeguarding | here
 

Tell Us

  • I want to submit a Formal Complaint against a Tusla Staff Member or Tusla Service | here
  • I want to submit feedback regarding a Tusla Staff Member or Service here
If, you are unsure if Tusla is the right place to make your complaint, please click here
 
If you are still unsure where to submit your complaint or you wish to speak to someone in Tusla for advice on this, please click here for information how to contact us
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