Frequently Asked Questions

Tusla Therapy is committed to working in a transparent, respectful and collaborative way with the children, families, carers and professionals we support.

This section provides clear information on key areas of practice that guide how we work - including your rights, how we handle your information, how to give feedback and how we keep children safe.

You’ll find details on:

How we protect personal data
Our approach to consent
How to share feedback or make a complaint
Child protection and safeguarding practices

Each section includes a link to more detailed information on the main Tusla website.

Data Protection

Tusla Therapy is committed to protecting the privacy and personal information of all children, families and professionals we work with. We follow all legal requirements under the General Data Protection Regulation (GDPR) and the Data Protection Acts.

This includes how we collect, store, share and manage data and how individuals can access or update their personal information.

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Consent

Consent is a core part of working with children and families in Tusla Therapy. Informed consent is required for participation in assessments, interventions and data sharing.

We take care to explain our role and services clearly and we ensure that consent is documented and can be withdrawn at any time. In cases involving children, parental or guardian consent may be required, alongside age-appropriate engagement with the child.

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Feedback & Complaints

We welcome feedback from children, families, carers and professionals to help improve our services. If you are unhappy with any aspect of Tusla Therapy, you have the right to raise a concern or make a formal complaint.

Tusla has a clear complaints process that respects your voice and aims to resolve matters fairly and promptly.

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Child Protection & Welfare

Keeping children safe is at the centre of everything we do. All Tusla Therapy staff are trained in child protection and operate under Children First: National Guidance for the Protection and Welfare of Children.

We work with families, professionals and statutory services to prevent harm, respond to concerns and support safety planning.