Employee Assistance Programme

Counselling

The Employee Assistance Programme is a national independent service that is available free of charge to all employees of Tusla, provided by an external provider.

They provide confidential, professional support and counselling to employees.

You can contact the counselling service on 1800 817 435, there will be a triage assessment system to ensure you get the support that you require. 

This is a confidential 24/7 service.

This free service is provided to support employees at a time of difficulty with personal and or work-related issues.

Employees do not need to contact HR or their line manager to access this service.

FAQ's

How can I access the free EAP Service?

You can phone the service directly on 1800 817 435. You do not need to discuss this with anyone, and you can access it at a time that suits you.

How many appointments do I get?

The EAP is intended as a short-term service and as such a limit of 6 sessions applies, if recommended by your counsellor, in exceptional circumstances a further two sessions can be applied for and will be arranged by them.

What Can I Expect?

You will be treated in a respectful manner. You can expect the highest standards of professionalism in a service where your wellbeing is supported at a time of difficulty. All EAP counsellors are bound by strict standards of confidentiality and a code of ethics as required by their accrediting body.

What happens at my first appointment?

Your counsellor will contact you and they will outline the process.

Are my details given to anyone in Tusla if I am attending EAP?

No. This is a one-to-one arrangement between you and an independent service. Your details are anonymised from the moment you access the service. There is no sharing of information with management or other services. Your counsellor may recommend that you avail of a specific service and will be able to discuss this directly with you in the confines of your session. Notes taken during your EAP journey are maintained in complete confidence. 

Is there any charge / do I have to pay fees?

There is NO charge or fees that you must pay to avail of this service.

If you as an employee or a manager require further assistance with this service, please contact The HWEAP team at:

Tusla Employee Assistance Programme Contact Details
	086 143 8390		eap@tusla.ie