Tusla - Ireland's Child & Family Agency

Employee Assistance and Counselling Service

The EAP phone line remains open to all Tusla staff 24/7 on freephone 1800 817 435. Due to the on-going Covid – 19 crisis counselling sessions will be facilitated by telephone or video link
Please note the Employee Assistance Programme email,  eap@tusla.ie, has migrated to TuslaIRL. If you have not yet migrated to TuslaIRL, please cc eap@tusla.onmicrosoft.com to ensure we receive your mail. You can also call 086 1438390 with your query.

Internal Services:

The Health and Wellbeing Department provide the following services internally:

  • Consultancy to managers on staff wellbeing issues and public health advice
  • Critical Incident Stress Management (CISM); individual and group staff support following a critical incident & other CISM supports
  • Pre Incident Critical Incident Stress Management training for staff, managers and teams
  • General and group EAP staff support; linkage with other appropriate support services
  • Staff wellbeing workshops, including mental health and physical activity
  • Wellbeing educational advice
  • Occupational health advice, referrals and support following reports
  • Ergonomic assessments
  • Health promotion
  • Rehabilitation reviews
  • Advice on equality, diversity and inclusion; implementation of disability toolkit and policies
  • Retirement workshops
  • Policy review and collaboration with health and safety



The Employee Assistance Programme is a national independent service that is available free of charge to all employees of Tusla, provided by an external provider, Inspire Workplaces. Inspire provides confidential, professional support and counselling to employees. This free service is provided to support employees at a time of difficulty with personal and or work related issues. Employees do not need to contact HR or their line manager to access this service, it is completely confidential. The service is provided nationwide and 24/7 by phoning 1800 817 435.


How can I access the free EAP Service?

You can phone the service directly on 1800 817 435. You do not need to discuss this with anyone and you can access it at a time that suits you.

What Can I Expect?

You will be treated in a respectful manner. You can expect the highest standards of professionalism in a service where your wellbeing is supported at a time of difficulty. All EAP counsellors are bound by strict standards of confidentiality and a code of ethics as required by their accrediting body.

What happens at my first appointment?

Your counsellor will contact you and they will outline the process. A consent form relating to the process will be signed by you and the counsellor.

How many appointments do I get?

The EAP is intended as a short-term service and as such a limit of 6 sessions applies. This may be open for extension if recommended by your counsellor and will be arranged by them.

Is there any charge / do I have to pay fees?

There is NO charge or fees that you have to pay to avail of this service.

Are my details given to anyone in Tusla if I am attending EAP?

No. This is a one to one arrangement between you and an independent service. Your details are anonymised from the moment you access the service. There is no sharing of information with management or other services. Your counsellor may recommend that you avail of a specific service and will be able to discuss this directly with you in the confines of your session. Notes taken in the course of your EAP journey are maintained in complete confidence. 

How qualified is the person that I am seeing when I attend EAP?

The EAP provided is a quality, accredited professional independent service. Each counsellor is required to attend clinical supervision as it is an essential requirement for best practice. Clinical supervision is a formal confidential arrangement with a trained and accredited supervisor. 

Tusla Employee Assistance Programme Contact Details 

086 1438390


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